Terms and Conditions 

1.1. TMRW Agency s.r.o., Company ID No.: 087 84 434, registered office Na Folimance 2155/15, 120 00 Prague, entered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 325244 (the "Company"), provides services in digital-advertising management and related marketing activities.

1.2. The client is a natural or legal person ordering the Company's services for managing and optimizing digital advertising campaigns. The client is the sole owner of all advertising accounts, tools and platforms made available to the Company for administration.

1.3. The client acknowledges that proper service provision requires granting the Company access to relevant advertising accounts and related tools (corporate social-media pages, website-analytics access). If such accounts don't exist, the Company may assist in creating them; ownership always remains with the client or represented entity.

1.4. The Company uses the provided credentials solely for campaign management and does not disclose them to third parties without the client's consent.

1.5. Prices stated on the Company's website (tmrw.marketing) are indicative and non-binding. The actual price is determined by individual quotation after client consultation. The Company reserves the right to adjust pricing according to service scope and complexity.

1.6. Submitting an enquiry via website, email or telephone is preliminary only and doesn't obligate the Company to collaborate. Every cooperation requires an individual offer and consultation basis for binding contract conclusion.

2.1. The Company manages advertising campaigns exclusively on the basis of the client's approval. The client is responsible for approving all campaign aspects including budgets, creatives, texts, targeting and other relevant parameters.

2.2. Once a campaign is approved by the client, responsibility for its subsequent publication, operation and results passes to the client. The Company is not liable for any damage or loss from approved campaigns.

2.3. Campaigns always run under the client's accounts and payment details, not under the Company's. The client acknowledges that advertising spend payments are settled directly between the client and advertising-service providers (Meta, Google).

2.4. The Company acts solely as an intermediary for digital advertising and does not guarantee specific campaign outcomes, as success depends on numerous external factors beyond its full control.

3.1. The Company keeps confidential all information provided by the client and protects it against unauthorised access.

3.2. The Company undertakes not to pass any credentials or sensitive information to third parties without the client's consent.

4.1. The price of the Company's services is agreed individually in the contract or order.

4.2. The Company is entitled to require advance payment or a deposit for services provided.

4.3. Invoices are payable within the period stated on the invoice, usually 14 days. In case of late payment, the Company reserves the right to suspend service provision.

5.1. The contract between the client and the Company is concluded for an indefinite period with a notice period of one month.

5.2. Termination of cooperation doesn't affect the client's obligation to pay for services already rendered.

5.3. The client undertakes that for the term of the contract and for ten years after its termination, it will not bypass the Company by engaging its consultants or managers directly for similar services.

6.1. A complaint may be lodged only for defective performance caused by the Company. Complaints cannot be lodged regarding campaign results, advertising success, lost profit or factors beyond Company control.

6.2. The client must submit a complaint in writing to the Company's e-mail within seven days of discovering the defect, but no later than six months after the service was provided. Complaints must be supported by relevant evidence.

6.3. The Company undertakes to assess and resolve the complaint within a reasonable period, usually within 30 days.

7.1. The contractual relationship between the client and the Company is governed by the laws of the Czech Republic.

7.2. The Company reserves the right to amend these Terms and Conditions and will inform the client of any changes at least 15 days before they take effect.

7.3. These Terms and Conditions are effective from 1 January 2025 and replace all previous versions.